Terms of service

Last Updated: 18.08.23

Welcome to Gledfield Distillery ("we", "us", "our")

We operate the website www.gledfielddistillery.com (the "website")

Please read these Terms and Conditions carefully before using our website.

These Terms and Conditions apply to all visitors who use our website. By using our website, you accept and comply with these Terms and Conditions.

Violation of these Terms and Conditions will result in your access to this website being terminated.

Our website is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products to you.

1. Legal Drinking Age

To access and purchase alcohol from the website, you must be of legal drinking age in the UK, which is currently 18 years of age.
By placing an order on the website, you confirm that you are at least 18 years old at the time of purchase.

2. Orders

Order confirmation will be sent to the email address supplied at time of purchase.
Orders placed on the website are subject to product availability. We do our best to keep all our products in stock but there is a chance that stock may be depleted at the time of your order. If this happens, we will contact you to provide an estimated restock date or give you the option to change or cancel your order.
We do our best to display the images and colours of our products as accurately as we can. We cannot guarantee that your computer monitor will display this accurately.
We may limit or cancel the quantity of products that you can purchase per person, per household or per order. This may include orders placed using the same customer’s name, the same delivery address, or the same credit card.
We reserve the right to limit or cancel your order if, in our judgement, we suspect that you are a dealer, reseller, or distributor.
We reserve the right to refuse your order for any reason.
If we cancel or make a change to your order, we will notify you.

3. Payment

Payment will be taken from the billing information supplied at time of order.
All prices listed on the website are accurate to the best of our knowledge. In the case of an error, we will contact you with the correct price or we will give you the option to cancel your order.
Product descriptions and prices are subject to change, without notice, at our discretion.
We reserve the right to discontinue a product at any time.

4. Delivery

Delivery is only available within the UK.
Any orders placed outside of the UK will be cancelled and refunded.
The delivery charge for your order will be calculated automatically at checkout.
Your order will be delivered to the Delivery Address supplied at time of order.
Please allow 3-5 days for delivery.
Your order will be delivered by courier.
We cannot be held responsible for any delivery delays once your order has left our premises.

5. Promotions

Occasionally, we may offer promotions. These are subject to product availability and can be changed or removed, without notice, at our discretion.
Promotions may be subject to a code being entered at checkout which may only be redeemable once per person, per household or per order.
Promotions may be restricted by an end date.

6. Competitions

Occasionally, we may run competitions to win a prize. There will be no alternative to the prize offered.
You must be at least 18 years of age, at time of entry, to take part in our competitions.
You must reside at a UK address to enter our competitions.
When the competition ends, the winner(s) will be selected at random and notified.
The decision of the winner(s) is final.

7. Returns and Refunds

Please refer to our Returns and Refunds Policy.

8. Personal Information

Please refer to our Privacy Policy.

9. User Comments

We may edit, copy, publish, distribute, and translate any comments that you send to us in the following ways:

Product reviews published on this website.
Social media reviews, comments, and messages.
Emails and postal mail.
We are under no obligation to:
Maintain any comments in confidence.
Pay compensation for comments.
Respond to comments.
Your comments must not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right.
Your comments must not contain any material which is unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene, or otherwise objectionable, or violates any party’s intellectual property or these Terms and Conditions. Your comments must also not contain any computer virus or other malware that could in any way affect the operation of this website or any related website.
You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third parties as to the origin of any comments.
You are responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
We may, but are not obliged to, monitor, edit or remove content that we determine violates the above.

10. Third-Party Tools

We may provide you with access to optional third-party tools which we do not monitor or have any control or input of.
We cannot be held liable for your use of optional third-party tools.
The use of optional third-party tools offered through our website is at your own risk. You should ensure that you are familiar with and approve of the Terms and Conditions by the relevant third-party provider(s).
In the future, we may offer new features through our website, including new third-party tools, which shall also be subject to these Terms and Conditions.

11. Third-Party Links

Our website and its content, and the products we offer, may include materials from third parties.
Third-party links on our website may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy of these websites.
We are not responsible for any third-party materials or websites, or for any other materials, products, or services of third parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites.
The use of third-party links is at your own risk. You should ensure that you are familiar with and approve of the Terms and Conditions by the relevant third parties.
Complaints, claims, concerns, or questions regarding a third-party should be directed to the third-party.

12. Intellectual Property

The website and its content, features and functionality are owned by Gledfield Distillery Limited.

13. Errors

We do our best to ensure that the information on our website is correct. Occasionally, there may be typographical errors or inaccuracies relating to product descriptions, pricing, promotions and offers, delivery charges, delivery times and product availability. We reserve the right to correct any errors and to change the information listed on our website, without notice, at our discretion.

14. Prohibited Uses

You must use this website and its content only to browse, make a purchase, or contact us.
You must not reproduce, duplicate, copy, sell, resell, or exploit our website and its content, and our products, without written permission by us.
We reserve the right to deny you access to our website for violating any of the prohibited uses set out below.
You must not use this website or its content:
for any unlawful purpose.
to solicit others to perform or take part in any unlawful activities.
to violate any local, national, or international laws.
To violate our intellectual property rights or the intellectual property rights of others.
To harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability.
To submit false or misleading information.
To upload or transmit any worms, viruses, or any other code of a destructive and malicious nature.
To collect or track the personal information of others.
To spam, phish, pharm, pretext, spider, crawl, or scrape.
For any obscene or immoral purpose.
To interfere with or circumvent the security features of this website.

15. Disclaimer of Warranty and Limitation of Liability

We cannot guarantee that your use of our website will be uninterrupted, timely, secure, or error-free.
From time to time, we may remove or cancel this website, without notice.
Your use of this website is at your own risk.
We shall not be liable for any injury, loss, claim or damages of any kind, arising from your use of our website and its content.

16. Termination

These Terms and Conditions are effective unless and until terminated by you or us.
You may terminate these Terms and Conditions at any time by notifying us that you no longer wish to use our website, or by ceasing to use our website.
If, in our judgement and at our discretion, you fail to comply with any Term or Condition set out in this policy, we may terminate this agreement with you without notice and you will remain liable for all amounts due up to and including the date of termination and/or we may deny you access to our website.

17. Changes to this Policy

We reserve the right to change or replace these Terms and Conditions at any time. It is your responsibility to check this page regularly for changes. Your continued use of our website constitutes acceptance of these changes.

18. Contact Us

If you have any questions about these Terms and Conditions, please Contact Us.